Made on
Tilda
A modern cloud PBX with built-in AI: calls, SMS and fax in the same client as meetings and chat.
Zoom Phone is enterprise telephony inside Zoom Workplace. An employee calls from a computer, a mobile or a desk phone, and the conversation can be moved from one device to another without interrupting it.
Telephony lives in the same app as meetings and chat: a call starts right from a chat, turns into a video meeting with one tap, and its outcome turns into a summary and tasks for the team.
Numbers and extensions, queues and the auto attendant, call recording and voicemail are configured centrally: policies, permissions and reporting are in the same admin console as the rest of the platform.
Zoom Phone is a mature, world-scale service, not an experiment
Calls, AI and analytics in one system — from the first ring to the call summary
Calls, chat, meetings and SMS in one app: less switching between programs, and the history of your conversations stays intact.
A summary and next steps after every conversation, tasks from calls and voicemail go to Zoom Tasks, and important messages rise to the top of the list.
A 24/7 auto receptionist: it answers in natural language, handles routine questions, books meetings in calendars and transfers the call to the right team.
One-button communication for staff on the sales floor, in the warehouse and in the field: a voice message to a group does not interrupt anyone who is currently in a meeting or on a call.
Faxes and messages from the same corporate number as your calls — with no separate hardware. Team SMS collects a queue's messages in a shared inbox.
IVR menus, queues, shared lines and callback from the queue: the customer is not left hanging on the line, and their place is held until an agent answers.
A live queue dashboard, statistics and wallboards: managers can see load, shift coverage and bottlenecks — in real time and historically.
Zoom Phone works inside Microsoft Teams, Salesforce, HubSpot and ServiceNow: calls, SMS and the call log — right in the system your team already uses.
A 99.999% SLA, distributed data centers and local survivability: basic on-site calls keep working even when the internet connection drops.
Encryption for calls and voicemail, secure HD audio, and for one-on-one calls in the Zoom app — end-to-end encryption.
Zoom's local phone network in 49+ countries or bringing your own carrier (BYOC); numbers are ported without interrupting the company's work.
Certified desk and conference phones, DECT and SBCs from leading vendors; devices can be shared safely across shifts.
One phone system — different jobs: from the shop floor to the reception desk
The auto receptionist answers shoppers' routine questions, Push-to-Talk connects the sales floor and the stockroom, and noise suppression helps people hear each other even in a crowded store.
Instant communication between the line, the work area and the warehouse, site-wide announcements and clear audio in noisy workshops — issues are resolved before the conveyor stops.
Sending and receiving faxes from a single number for the facility, a round-the-clock auto receptionist for patient bookings and fast call transfers between departments.
Queues and shared lines get the call to the right specialist, a supervisor can join unnoticed and help, and a handoff to Zoom Contact Center preserves the full context of the conversation.
We'll give you a remote demo Monday to Friday, 10:00–16:00 Moscow time, answer all your questions and provide trial access so you can explore the system yourself.
Please note: we work with legal entities only.