Conversation intelligence for the sales team: AI analyzes every customer conversation, prompts the rep, keeps the CRM up to date and shows what is really happening in your deals.
Zoom Revenue Accelerator is conversation intelligence for the sales team inside the Zoom platform. It transcribes and analyzes every customer conversation, not just the meetings a manager managed to sit in on.
For the rep the system prepares the meeting and takes notes on their behalf, and after the conversation it writes the summary, a draft email and the next steps itself. For the manager it shows what is happening in deals: where objections come up, where competitors are mentioned, where talks have stalled.
All of this works in the same app where the calls and meetings happen — there is no separate system to install and learn, and CRM records are updated without manual entry.
Not a one-off transcript but a continuous loop: preparation, help during the conversation, review and the next step
The rep arrives prepared: a short brief on the customer and the deal, assembled according to your sales methodology, plus the history of past conversations — without scrolling through emails and recordings.
Prompts arrive right in the conversation: how to answer an objection, what the knowledge base holds on the subject, what the CRM has on this customer. The rep listens to the customer instead of hunting for an answer.
The system analyzes the conversation itself, updates the CRM, prepares a follow-up email and turns the next steps into tasks. A picture of the deal comes together: why you win, why you lose and what the competitor is doing.
Every skill takes off the team's plate a piece of work that is done by hand today
The system flags objections, competitor mentions and signs of readiness to buy — and does it at the moment when you can still respond to them.
What repeats across the whole team: the same customer questions, the same doubts, the same competitor names. Individual cases add up to a picture of the market.
You can ask in plain words — “what is holding this deal back”, “what did we agree last time” — and get an answer assembled from every conversation and all the deal data at once.
An automatic summary in your template right after the conversation, exported to the CRM. Whoever picks up the customer sees context, not an empty record.
Moments worth reviewing are flagged right during the meeting. The rep gets feedback every day, not once a quarter at a review.
Scorecards are filled in automatically according to the methodology you use — the same for everyone and based on the facts of the conversation, not on the manager's impression.
What was agreed in the meeting turns into tasks and goes to the CRM. A promise to call back on Thursday does not get lost between calls.
A draft email summing up the conversation is prepared on its own: what was agreed and answers to the questions that came up. The rep only has to read it and send it.
The system checks that the team really works to the agreed playbooks — BANT, MEDDICC or your own — and shows where people deviate from them.
Records are updated and tagged automatically after every conversation. The forecast is built on current data, not on whatever the rep managed to enter at the end of the month.
One system — different jobs across the sales team
Prepare for a meeting from summaries of past conversations, skip manual note-taking, get a ready draft email and an updated record in the CRM. And see the early signs that a deal is going off track.
Review the key moments of a call without listening to all of it. Coach on facts rather than impressions: talk ratio, objections, commitments. Find what the best reps do and roll it out to the whole team.
Understand why deals move, stall or fall through. Check how the market reacts to your messaging, see competitors' positions in live conversations and assess pipeline risks before they become a failed quarter.
Ramp new hires up to results faster: a library of real strong calls instead of training examples. See whether reps apply what they were taught and where the team has a knowledge gap.
Keep the CRM in order without manual entry, find bottlenecks in the deal cycle, connect rep behavior with results and add conversation data to forecasts and pipeline reviews.
We'll give you a remote demo Monday to Friday, 10:00–16:00 Moscow time, answer all your questions and provide trial access so you can explore the system yourself.
Please note: we work with legal entities only.