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Team Chat

Work chat inside Zoom Workplace: correspondence turns into meetings, tasks and documents — in the same app as your meetings and calls.

What it is

Zoom Team Chat is the corporate messenger of the Zoom Workplace platform: channels and direct messages, threads and reactions, files, scheduled messages and reminders. It is included in the Zoom Workplace subscription, so it requires no separate app, no deployment and no training — the chat is already where the team holds its meetings and calls.

The chat is connected to the whole platform. A meeting starts from a message with one tap, every meeting automatically gets its own channel — the conversation runs before, during and after it — and AI Companion turns conversations into summaries, action items and draft replies.

For IT it is a single admin console for the whole platform: policies and permissions, retention periods for conversations, control over external connections and export of history for legal purposes.

One chat — all the work
  • Channels, direct messages and files
  • A meeting from a conversation with one tap
  • Its own channel for every meeting
  • Shared Spaces for projects
  • AI Companion in every conversation

A chat that moves work forward

A conversation shouldn't end with words — Team Chat carries it through to a result

Built into the workflow

Meetings, phone, whiteboards and documents live in the same app as the chat: a conversation turns into a meeting, a summary and a task without leaving the window.

AI moves work forward

AI Companion catches you up on what you missed, collects action items from threads, suggests replies and helps schedule meetings from what was agreed in the conversation.

Approved by administrators

No new app and no long rollout: centralized policies and permissions, fast deployment and easy scaling under IT control.

Capabilities

What you get from Team Chat

Channels, AI and automation — from the first message to a closed task

AI conversation summaries

Instant summaries of threads and channels with action items just for you: after a vacation or a busy day there is no need to scroll through hundreds of messages.

Scheduling meetings from the chat

AI Companion notices an agreement about a time in the conversation and offers to put the meeting on the calendar, and the meeting itself starts from the chat with one tap.

A channel for every meeting

A channel is created automatically for every meeting: the conversation before, during and after it in one place, while the meeting card collects the recording, files and links.

A single one-on-one thread

Chat, Zoom Phone SMS and meetings with one person are kept in a shared thread — the history of your communication doesn't scatter across channels.

Search across everything

Messages, people and files are found by keywords and filters, and smart enterprise search works across all Zoom products at once.

Project spaces

Shared Spaces bring the channels of a large project together in one place: permissions are configurable, and a new member immediately gets access to every channel in the space.

No-code automation

The Workflow Automation builder with ready-made templates: scheduled summaries, request forms, auto-replies triggered by an emoji reaction and webhooks from external systems.

App integrations

Notifications from Jira, Asana and Workday arrive right in the chat, files from Microsoft 365, Google Drive and Figma open without switching, and bots and slash commands come from App Marketplace.

External participants

Partners and customers work in secure channels, while the administrator sees all external correspondence: an external connections dashboard and approval rules for invitations.

Avatar messages

Type the text and the Zoom Clips video avatar will say it for you: a personal address to the team even when there is no time to record a video.

Custom AI agents

Agents answer routine questions, pull data from your systems and launch workflows without leaving the chat.

Control and compliance

Retention periods by conversation type, legal hold on an individual employee's data, export of history through the API and filters for unwanted content.

Scenes

Who this is useful for

One chat — different teams: from the helpdesk to the sales team

01

IT department

The support channel routes inquiries itself through a virtual agent, an incident webhook automatically creates a ticket and a channel with the right people, and frequent questions are closed out by an auto-reply triggered by an emoji reaction.

02

Marketing

A campaign launch gets its own space: files, approvals and notifications from Figma and Asana in one place, while AI Companion collects action items from long threads and helps with drafts.

03

Sales

The CRM connects to the chat: deal updates arrive in real time, correspondence with the customer lives in a single thread, and before a meeting AI gathers context from chats and call summaries.

04

Customer support

Shared channels by inquiry queue help agents exchange solutions and spot patterns, and escalation to product or engineering doesn't require a separate tool.

Try Zoom today

We'll give you a remote demo Monday to Friday, 10:00–16:00 Moscow time, answer all your questions and provide trial access so you can explore the system yourself.

Please note: we work with legal entities only.

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