Products · Analytics & monitoring
Analytics & Insights

Quality of Service (QSS) APIpaid

A stream of quality metrics into your own monitoring system: Zoom stops being a black box.

What it is

The QSS API sends quality of service statistics outward — into the system where you already collect metrics for the rest of your infrastructure. Zoom becomes one more data source rather than a separate window.

Metrics arrive in near real time and cover the full path: client, network, service. This lets you build your own dashboards, your own thresholds and your own alerts — by the rules of your operations team.

The practical point: investigate an incident in one system together with the network, servers and applications, instead of switching between consoles.

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QSS APImetrics stream
Your monitoringdashboards and alerts
What the

What you get

An outbound stream

Metrics go to your monitoring system via API.

Near real time

The data does not arrive as last month's report.

Your own dashboards

Visualization by the rules of your operations team.

Your own thresholds

Alerts are configured in your own system, not only in the Zoom portal.

The full path

Client, network and service in one set of metrics.

A single investigation

An incident is investigated together with the rest of the infrastructure.

Where it is used

Typical scenarios

A single window

Zoom in the same dashboard as the network and servers.

Incident investigation

Correlating connection quality with infrastructure events.

Service level

Objective data for a conversation about service quality.

What you need for deployment

Requirements
  • A separate paid QSS subscription
  • Integration with your monitoring system
  • An operations team that will work with it

Try Zoom today

We'll give you a remote demo Monday to Friday, 10:00–16:00 Moscow time, answer all your questions and provide trial access so you can explore the system yourself.

Please note: we work with legal entities only.

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