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Policy & Deployment Management

Follow the User in-meeting Policy

An employee is not allowed to transfer files or record locally. They join a customer's meeting from a personal laptop, and the ban applies there too. The restriction is tied to the person, not to the meeting and not to the device.

What it is

Ordinary Zoom settings apply in your account's meetings. As soon as an employee joins a partner's or a customer's meeting, the rules are set by someone else's host. The Follow the User policy closes that gap: the restrictions set by the administrator apply in external meetings and webinars and on any device the employee has signed in to Zoom with.

The list of restrictable features is long: chat and direct messages, file transfer, screen sharing, annotation and whiteboard, reactions, remote control and remote support, local recording, captions and saving them, meeting summary and questions to Zoom AI, Zoom Apps, file transfer to third-party storage, guest access, joining webinars, even computer audio.

The policy is set at account, group or user level. If it is locked at account level with the "All Meetings" scope, it overrides any settings below. Together with Zoom Device Manager it makes a complete loop: the device under management and the person under policy.

How it works
  • The restriction is tied to the user
  • Applies on any device after sign-in
  • In external meetings and webinars too
  • Account, group and user levels
  • Locking overrides the settings below

A ban that cannot be worked around

While the restriction lives in the meeting settings, it is bypassed with one outside invitation. While it lives in the device, it is bypassed with a personal phone.

The person, not the meeting

The host of someone else's meeting allows screen sharing for everyone. Your employee still cannot use it, if that is what your security team decided.

The person, not the device

A work laptop, a personal phone, Zoom Rooms in a meeting room: the employee signed in with their account, and the policy is with them.

One list for everyone

What is allowed and what is not is described once at account level. Groups and individuals get exceptions if they are needed.

Capabilities

What you get from Follow the User

What is restricted and how it is applied

Chat and messages

Meeting chat, direct messages to participants, webinar Q&A. For those who are not supposed to message in meetings.

Files and storage

File transfer in a meeting and transfer to third-party storage. A document does not leave through the chat window.

Screen, annotation, whiteboard

Screen sharing, annotation over someone else's screen, the classic and the new whiteboard, remote control and remote support.

Recording and captions

Local recording, automated and manual captions, saving captions. The conversation does not stay on a personal disk.

Zoom AI features

Meeting summary and questions to the AI can be closed for groups whose rules do not allow AI processing of the conversation.

Apps and guests

Zoom Apps, guest access, status in the calendar, the post-meeting link, joining webinars, computer audio. All in one list.

Account, group, user

The policy is set at three levels. Locked at account level with the "All Meetings" scope, it overrides user, group and account settings.

Priority over portal settings

The restrictions follow the user on any client and stand above ordinary web portal settings. A meeting cannot argue with them.

Requirements and availability

Pro, Business, Education or Enterprise plans, administrator rights, current app versions on desktop, mobile and VDI. The feature is enabled by Zoom Support on request. No separate licence.

Scenes

Where it works

Wherever employees attend other people's meetings and the rules are one

01

Banking and insurance

Screen sharing and file transfer are banned in external meetings. Customer data does not leave the perimeter even by invitation.

02

Government and defence customers

Local recording and captions are closed. A conversation with a contractor does not settle on a personal laptop.

03

Working with AI by the rules

Zoom AI summaries are allowed inside the company and closed in meetings with outsiders. One group, one exception.

04

Employees with personal devices

A personal phone under the same policy as the work laptop. No MDM is needed to close meeting chat.

05

Contractors and temporary staff

A separate group with a strict set: no files, no recording, no apps. The contract ends, the group is deleted.

06

Deployment with RightConf

The feature list is checked against the security rules, groups and exceptions are designed with IT, the request to Zoom to enable the feature, testing on trial users. Then support in Russian.

How it worked for others

An example deployment

A large insurance company

Insurance

Client features had to be restricted and policies assigned to user groups, otherwise there was a risk of data leaving the company.

  • Policy management was configured through Zoom Device Manager
  • The Follow the User policy attached the restrictions to the user
  • The company closed the leak risk and met its compliance requirements

What you need to get started

Requirements
  • Administrator rights in the Zoom portal
  • A list of the features to restrict outside the perimeter

Try Zoom today

We'll give you a remote demo Monday to Friday, 10:00–16:00 Moscow time, answer all your questions and provide trial access so you can explore the system yourself.

Please note: we work with legal entities only.

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