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Traders and analysts, doctors and insurers, two competing teams under one holding. A policy blocks or limits their communication in meetings, chat, phone and SMS at once.
Information Barriers are policies in the Zoom account between user groups. The administrator defines which groups must not communicate, and Zoom applies the block in meetings, in Team Chat, in Zoom Phone and in SMS. Webinars are not yet covered by the policies, and Zoom says so plainly.
There are two kinds of block. Hard: members of the groups cannot meet or message at all. Soft: a meeting is possible, but chat, file transfer, screen sharing and recording are switched off in it. The regulator gets a guarantee, and collaboration stays where it is allowed.
Policies are built only on groups that already exist in Zoom group management. The feature itself is enabled through Zoom Support, and people must be sorted into groups before it is switched on.
A "do not communicate" rule on paper holds until the first convenient moment. A policy in the platform holds always.
An employee in a restricted group will not find a colleague from the other group in chat search and cannot dial their number. A mistake from the other side is just as impossible.
Where a full ban gets in the way of work, a soft policy keeps the meeting but removes the leak channels: chat, files, screen, recording.
Groups and policies are visible in the web portal. The inspector is shown the rule, not correspondence with promises.
Policies, coverage and what the user sees
A rule is set for a pair of groups from Zoom group management. As many groups, as many combinations can be described.
Members of two groups can neither meet nor message. Zoom will not let such a meeting or chat be created.
A meeting is possible, but meeting chat, file transfer, screen sharing and recording are off. The conversation is there, the leak channel is not.
Blocked users cannot find each other in search and cannot write. The rule applies in direct messages and in channels.
An attempt to call or text a member of a restricted group returns a message about restricted communication between groups.
For the policy to apply in a meeting the user must be signed in to Zoom. Webinars are not yet covered.
Policies are created in the web portal or from an external system through an integration, if groups are kept there.
Together with Team Chat Hybrid on Zoom Node the policies also apply to messages stored in your own data centre.
The feature is enabled by Zoom Support at the administrator's request. Users must be sorted into groups before it is enabled. Zoom's documentation names no separate licence.
Wherever a regulator or an internal rule keeps people apart
Analysts and traders do not talk directly. A hard policy between the groups closes meetings, chat and phone.
The lending department and risk assessment. A soft policy: a meeting is possible, files and screen are not.
Treating doctors and insurance staff in one holding. Patient data does not drift into chat out of habit.
Teams acting for opposing sides. The conflict of interest is closed at platform level, not in a memo.
Two subsidiaries in the same market in one Zoom account. Shared infrastructure, separate communication.
Reviewing the rules with compliance, a group scheme, the request to Zoom to enable the feature, testing policies on trial users, training the administrator. Then support in Russian.
Meeting archiving and information barriers had to be provided at the regulator's request.
We'll give you a remote demo Monday to Friday, 10:00–16:00 Moscow time, answer all your questions and provide trial access so you can explore the system yourself.
Please note: we work with legal entities only.